These days, people demand a high level of customer service from the companies and institutions that they deal with. People expect that their telephone calls and emails be answered promptly. People expect to know what a service will cost them. People expect to be kept informed about the matters that are important to them.
Our in-house lawyers are committed to providing our clients with the best possible client service.
We have created the following service guarantee to enshrine our commitment to excellent client service.
Our Service Guarantee to Our Clients
Candid Legal Advice
We promise to “tell it like it is”. Our clients always receive open and frank advice concerning the merits and probable results of their cases.
Better Access
We promise that we are available to meet clients at an appointment time that meets their schedule. We are also able to meet clients at their location (an additional travel charge may apply). We promise to give our clients direct unfettered access to their lawyer by telephone, by email, or in person.
Faster Service
We promise to return all calls and emails received during business hours within two hours, whenever possible.
Our lawyers are not overworked. We do not take on more cases than we can handle. When we agree to act for a client, we agree to give that client our personal attention and commitment. Our clients do not wait a long time for us to get around to their file.
Better Communication
We believe that effective communication between a lawyer and client is essential to providing competent and professional service. We promise to listen to our clients. We make it easy for you to get in touch with us.
We promise to keep our clients informed about the progress of their files every step of the way. As a matter of practice, we send our clients an electronic copy of all correspondence that we send or receive on their behalf. We will even email our clients voice messages or faxes that we receive on their matters.
The Paperless Law Office
We promise to use less paper whenever possible.
Legal matters tend to generate excessive amounts of paper. A simple litigation file can generate boxes and boxes of documents. Documents are copied. Pages are printed. Trees are cut, and toner is wasted.
It does not have to be that way. In most cases, documents do not need to be printed on paper in order to be considered a legal document. Electronic documents can have the same legal effect as paper documents.
We prefer the use of electronic documents over the use of paper documents whenever and where ever possible.
Our clients can have their court documents, letters, faxes, and voice messages, emailed to them and archived on disc. Any original paper documents that are sent to us, are scanned, sent electronically to our client and then physically given to our client at the conclusion of their matter. Paper copies can be provided at our client’s request.
Better Organized
Thanks to the paperless office, our lawyers have easy access to any of your documents from their computer desktop. Paper-based lawyers can spend unnecessary amounts of billable time just looking for a file. Our lawyers find your documents using our document management software. What others do in hours, we can do in minutes.